Our Promise

— PRIVACY POLICY (Part 1) —

Privacy Policy of S K KHANDRE SARAF

Effective Date: July 8, 2026

S K KHANDRE SARAF (“Company,” “Business,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers, website visitors, business partners, and users of our services. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, communicate with us, purchase our products or services, or interact with us through digital communication channels, including the official WhatsApp Business Platform, Rich Communication Services (RCS), email, telephone, SMS, and other authorized platforms.

We recognize the importance of maintaining the confidentiality, integrity, and security of your personal information. Accordingly, S K KHANDRE SARAF has implemented reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

This Privacy Policy is prepared in accordance with applicable laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (where applicable), and relevant rules and regulations. It also reflects the privacy and data handling expectations of Meta’s WhatsApp Business Platform, Google’s RCS Business Messaging guidelines, and other applicable communication service providers.

By accessing our website, contacting us, purchasing products or services, or communicating with us through any official communication channel, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Introduction

Your privacy is important to S K KHANDRE SARAF. We strive to collect only the information necessary to provide quality customer service, fulfill business transactions, improve our services, comply with legal obligations, and maintain secure communication with our customers.

This Privacy Policy applies to:

Visitors to our website.
Existing and prospective customers.
Individuals communicating with us through WhatsApp Business, RCS, email, SMS, or telephone.
Users submitting enquiries, feedback, or support requests.
Individuals participating in promotional campaigns where consent has been obtained.
Vendors, suppliers, and business partners, where applicable.

This Privacy Policy should be read together with our Terms & Conditions and any other policies published on our website.

2. Information We Collect

Depending upon how you interact with S K KHANDRE SARAF, we may collect different categories of information.

A. Personal Information

We may collect personal information including:

Full name
Mobile number
Email address
Billing address
Shipping address (where applicable)
PIN code
City and State
Business name (if applicable)
Company details
GST information (where required)
Communication preferences

We collect such information only when voluntarily provided by you or when required for providing our services.

B. Transaction Information

When you purchase products or services from us, we may collect information relating to your transaction, including:

Order details
Invoice information
Payment status
Payment reference numbers
Purchase history
Delivery information
Customer support records

We do not intentionally store complete debit card, credit card, UPI PIN, internet banking passwords, or other sensitive payment credentials. Payments are generally processed through secure third-party payment service providers.

C. Device Information

When you access our website or online services, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Language settings
Date and time of access
Pages visited
Referral source
Network provider
Diagnostic information

This information helps us improve website functionality, monitor security, and optimize user experience.

D. Cookies and Similar Technologies

Our website may use cookies, web beacons, pixels, session identifiers, and similar technologies to:

Remember your preferences.
Improve website performance.
Maintain secure login sessions.
Analyze website traffic.
Understand user behaviour.
Improve customer experience.
Deliver relevant content where legally permitted.

Detailed information regarding cookies is provided later in this Privacy Policy.

E. Communication Data

Whenever you communicate with S K KHANDRE SARAF, we may retain information such as:

Email correspondence
WhatsApp Business conversations
RCS conversations
Customer support requests
Complaint records
Feedback
Survey responses
Contact history

These records help us improve customer service, resolve disputes, maintain quality standards, and comply with legal obligations.

F. Message Data (WhatsApp & RCS)

If you choose to communicate with us through the official WhatsApp Business Platform or Rich Communication Services (RCS), we may process limited communication data such as:

Mobile number
Display name
Message timestamps
Delivery status
Read receipts (where available)
Message templates
Customer responses
Support interactions
Opt-in and opt-out records

We do not access private conversations outside the communications exchanged with our official business account.

Message processing may involve Meta Platforms, Google, telecom operators, and authorized messaging service providers solely for the purpose of delivering communications and maintaining service quality.

3. Purpose of Data Collection

S K KHANDRE SARAF collects personal information only for legitimate business purposes. Depending on your interaction with us, your information may be used to:

Process enquiries and orders.
Deliver products or services.
Respond to customer support requests.
Verify customer identity where necessary.
Send invoices and payment confirmations.
Provide delivery updates.
Schedule appointments or consultations, if applicable.
Improve our website and customer experience.
Maintain customer relationship records.
Comply with legal and regulatory requirements.
Prevent fraud, misuse, and unauthorized activities.
Send service-related communications.
Deliver transactional notifications.
Send promotional offers only where you have provided appropriate consent.
Conduct internal business analytics and performance monitoring.
Maintain security of our systems and communication platforms.

We do not sell your personal information to third parties.

4. Consent for WhatsApp & RCS Data Processing

S K KHANDRE SARAF communicates with customers using the official WhatsApp Business Platform and Rich Communication Services (RCS) only where such communication is permitted by applicable law and platform policies.

By providing your mobile number or initiating communication with us through WhatsApp or RCS, you acknowledge and consent to:

Receiving transactional messages relating to your enquiries, orders, appointments, invoices, payments, and customer support.
Receiving promotional or marketing communications only where you have opted in or otherwise provided valid consent, as required by applicable law.
Processing of limited messaging metadata, including delivery status, timestamps, and message interaction data, for service delivery and quality assurance.
The involvement of Meta Platforms, Google, telecom operators, and authorized messaging partners in transmitting and processing such communications.

You may withdraw your consent for promotional communications at any time by following the unsubscribe or opt-out instructions provided in the communication or by contacting us directly. Withdrawal of consent will not affect transactional or legally required communications necessary to provide our services.

5. Legal Basis for Processing

We process personal information only where there is a valid legal basis under applicable laws. Such legal bases may include:

Your consent.
Performance of a contract or transaction with you.
Compliance with legal or regulatory obligations.
Protection of our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.
Prevention of fraud and misuse.
Security and integrity of our systems.
Establishment, exercise, or defence of legal claims.

Where consent is required, you may withdraw it at any time, subject to legal or contractual restrictions.

6. How We Use Collected Data

The information collected by S K KHANDRE SARAF is used responsibly and only for purposes consistent with this Privacy Policy. Specifically, we may use your information to:

Provide requested products and services.
Manage customer accounts and enquiries.
Communicate order confirmations, invoices, payment reminders, and service updates.
Improve website functionality and user experience.
Personalize customer interactions where appropriate.
Respond to complaints and resolve disputes.
Detect, investigate, and prevent fraudulent or unauthorized activities.
Maintain internal business records.
Conduct audits and quality assurance.
Meet statutory, regulatory, accounting, and tax requirements.
Enforce our Terms & Conditions and other contractual obligations.
Improve communication through official WhatsApp Business and RCS channels while complying with applicable platform policies.

We implement reasonable measures to ensure that personal information is processed fairly, lawfully, and transparently.

7. Data Retention & Deletion

S K KHANDRE SARAF retains personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or to comply with applicable legal, regulatory, tax, accounting, or contractual obligations.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected. Factors considered include legal requirements, business needs, dispute resolution, fraud prevention, and enforcement of agreements.

When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or destroy such information in accordance with applicable laws and industry practices. Certain records may be retained for longer periods where required by law or where necessary for the establishment, exercise, or defence of legal claims.

8. Data Sharing with Third Parties (Meta, Google, Telecom Operators)

To provide efficient and secure services, S K KHANDRE SARAF may share limited personal information with trusted third parties where necessary and legally permitted. Such sharing is restricted to the minimum information required for the intended purpose.

Third parties may include:

Meta Platforms for the official WhatsApp Business Platform.
Google and authorized RCS Business Messaging service providers.
Telecom operators involved in message delivery.
Payment gateway providers for processing transactions.
Logistics or courier partners for product delivery, where applicable.
IT service providers, cloud hosting providers, and website maintenance partners.
Professional advisors, auditors, or legal consultants where required.
Government authorities, regulators, courts, or law enforcement agencies when legally obligated.

We require such third parties to process information securely, maintain confidentiality, and comply with applicable data protection laws and contractual obligations. We do not authorize them to use your information for their own unrelated marketing purposes.

9. Security Measures & Encryption

Protecting your information is a priority for S K KHANDRE SARAF. We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Our security measures may include:

Secure website protocols (HTTPS/SSL) where applicable.
Controlled access to systems and customer records.
Password-protected administrative accounts.
Regular software updates and security patches.
Firewall and network security controls.
Encryption of sensitive data during transmission where supported.
Employee awareness regarding confidentiality and data protection.
Monitoring and logging of system activities to detect potential security incidents.

While we strive to use commercially reasonable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security, and users are encouraged to take appropriate precautions when sharing information electronically.

End of Privacy Policy – Part 1