S K KHANDRE SARAF

TERMS & CONDITIONS (Part 1)

1. Introduction

Welcome to S K KHANDRE SARAF (“Company,” “Business,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, digital services, communication platforms, customer support channels, WhatsApp Business messaging services, Rich Communication Services (RCS), and any products or services provided by us.

By visiting our website, communicating with us through WhatsApp, RCS, telephone, email, or any digital platform operated by S K KHANDRE SARAF, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

These Terms are designed to ensure transparency, protect customer rights, maintain compliance with applicable Indian laws, and align with the requirements of Meta’s WhatsApp Business Platform Policies, Google’s RCS Business Messaging Policies, telecom regulations, and industry best practices.

If you do not agree with any provision of these Terms, you should discontinue using our website and services immediately.

These Terms constitute a legally binding agreement between you and S K KHANDRE SARAF.

2. Definitions

For the purposes of these Terms, the following definitions shall apply:

Account means any registered profile created by a customer for accessing our services.

Business refers to S K KHANDRE SARAF.

Customer, User, or You means any individual, company, organization, or legal entity using our website or services.

Website means our official website and any related domains owned or operated by S K KHANDRE SARAF.

Services include all products, consultations, customer support, digital communication, order inquiries, promotional campaigns (where consent is obtained), WhatsApp communications, RCS messaging, and any future services introduced by us.

WhatsApp Business Platform means the official communication platform provided by Meta Platforms, Inc.

RCS Messaging means Rich Communication Services delivered through Google’s approved messaging ecosystem and telecom partners.

Applicable Laws refer to all relevant laws, regulations, rules, notifications, and governmental guidelines applicable within India.

3. Acceptance of Terms

By using our website or services, you expressly agree that:

  • You have read these Terms carefully.
  • You are legally capable of entering into binding agreements under Indian law.
  • You will comply with all applicable laws while using our services.
  • You will not misuse our communication platforms.
  • You understand that certain communications may occur through WhatsApp Business, RCS, SMS, email, or telephone.

Your continued use of our services constitutes your ongoing acceptance of these Terms.

If you are accessing our services on behalf of an organization, you represent that you possess the authority to legally bind that organization to these Terms.

4. Description of Services

S K KHANDRE SARAF operates as a business offering products and related customer services. Through our website and communication channels, we may provide:

  • Product information
  • Customer support
  • Order inquiries
  • Business communication
  • Appointment coordination (if applicable)
  • Promotional updates (where legally permitted and consented)
  • Billing notifications
  • Transaction confirmations
  • Customer assistance
  • Service notifications
  • WhatsApp Business messaging
  • Rich Communication Services (RCS)
  • Email communication
  • Telephone support

The scope of services may evolve over time. We reserve the right to add, modify, suspend, or discontinue any service without prior notice where permitted by law.

Nothing contained on this website shall constitute professional, legal, financial, tax, or investment advice unless explicitly stated.

5. Eligibility

To use our services, you represent and warrant that:

  • You are at least 18 years of age, or
  • You are accessing our services under the supervision of a parent or legal guardian.
  • You possess legal capacity to enter into binding contracts.
  • The information you provide is accurate and complete.
  • You are not prohibited by any law from using our services.

We reserve the right to deny access to anyone found violating these eligibility requirements.

6. Account Registration

Certain services may require you to register an account.

During registration, you agree to provide:

  • Accurate name
  • Valid contact number
  • Correct email address
  • Billing information where applicable
  • Updated personal details

You agree that:

  • All registration information shall remain truthful.
  • You will promptly update any inaccurate information.
  • You are responsible for maintaining confidentiality of login credentials.
  • You accept responsibility for all activities conducted through your account.

S K KHANDRE SARAF shall not be liable for losses arising from unauthorized use of your account due to your failure to protect login credentials.

We reserve the right to suspend or terminate accounts containing inaccurate, misleading, fraudulent, or incomplete information.

7. User Responsibilities

Users agree to use our website and services responsibly and lawfully.

You shall not:

  • Violate any applicable Indian laws.
  • Upload malicious software.
  • Attempt unauthorized access.
  • Interfere with website security.
  • Reverse engineer our systems.
  • Misrepresent your identity.
  • Send fraudulent communications.
  • Engage in phishing.
  • Use automated bots without permission.
  • Transmit offensive or illegal material.
  • Infringe intellectual property rights.
  • Abuse customer support channels.

When communicating through WhatsApp Business or RCS, users additionally agree:

  • Not to send spam.
  • Not to impersonate others.
  • Not to misuse messaging channels.
  • Not to violate Meta Business Messaging Policies.
  • Not to breach Google’s RCS policies.
  • Not to distribute harmful or deceptive content.

Failure to comply may result in immediate suspension or permanent termination of access.

8. Payment & Billing Terms

Where products or paid services are offered, customers agree to pay all applicable charges as communicated at the time of purchase.

Payments may be accepted through secure payment gateways, banks, UPI, cards, net banking, wallets, or other approved payment methods.

Customers agree that:

  • Prices may change without prior notice unless otherwise agreed.
  • Applicable taxes shall be charged separately where required.
  • Invoices shall be generated electronically wherever applicable.
  • Payment obligations remain binding once an order is confirmed.

Failure to complete payment may result in cancellation of orders or suspension of services.

Refunds, if applicable, shall be processed in accordance with our Refund Policy or applicable consumer protection laws.

9. Subscription Renewal & Termination

Where recurring subscriptions are offered, users acknowledge that subscriptions may renew automatically according to the selected billing cycle unless cancelled before renewal.

Customers may terminate subscriptions by contacting S K KHANDRE SARAF through the official communication channels.

We reserve the right to suspend or terminate services if:

  • Payment defaults occur.
  • Fraudulent activity is detected.
  • Terms are violated.
  • Regulatory obligations require suspension.
  • Security threats are identified.

Termination does not relieve customers of outstanding payment obligations accrued prior to termination.

10. Use of WhatsApp Official API & RCS

S K KHANDRE SARAF may communicate with customers using the official WhatsApp Business Platform and Rich Communication Services (RCS) to provide efficient, secure, and verified communications.

These communications may include:

  • Order confirmations
  • Service notifications
  • Customer support
  • OTPs (where applicable)
  • Appointment reminders
  • Billing notifications
  • Delivery updates
  • Customer assistance
  • Promotional messages where valid consent has been obtained

Users acknowledge that:

  • WhatsApp communications operate under Meta’s Business Messaging Policies.
  • RCS messaging operates under Google’s Business Messaging guidelines.
  • Delivery of messages depends upon third-party platforms, telecom operators, internet connectivity, user device compatibility, and platform availability.
  • Neither Meta, Google, nor telecom operators guarantee uninterrupted delivery of messages.
  • Users may opt out of promotional communications where applicable, though essential transactional communications may continue as required for service fulfillment.

S K KHANDRE SARAF is committed to using WhatsApp Business API and RCS responsibly, only for legitimate business purposes, and in accordance with applicable legal, regulatory, and platform-specific requirements.